
I never dared to hope that famPLUS would help me so quickly and also find such great care for Fabian!" Carola Schmidt says happily. The 38-year-old mother was worried about not finding a suitable daycare for her son after parental leave. "It should also be feasible in terms of travel time and reasonably affordable," adds the business economist and mother of two.
But after just the half-hour initial conversation with the experienced customer advisors from famPlus, Carola Schmidt was quite optimistic: "They listened well, asked questions, and gave me the feeling that they would take care of things competently. That was great.
For the placement team of the family service famPLUS, the case of Mrs. Schmidt was a routine request that customer care representatives like Lukas Jaeger handle routinely, but with great dedication. "It's enjoyable to delve into the individual assignments and help balance work and family. This is a meaningful, rewarding job," confirms customer care representative Julia Heim, who especially appreciates that her job is not just routine, but requires a lot of creativity and empathy. "We provide all types of care, no matter where someone is currently living or what their specific needs are.
This mediation is paid for by the employer, and it is economically beneficial for the companies," explains famPLUS founder and managing director Dr. Markus Solf. It has long been proven that companies that are family-friendly benefit sustainably and measurably economically. Parents are loyal and motivated employees who are rarely sick and perform well when their employer accommodates the needs of families, as demonstrated, for example, by a representative study by the Research Center for Family-Conscious Personnel Policy from 2013.
Within 4-6 weeks, but sometimes even within just 14 days with a bit of luck, famPLUS aims to make two to three suitable proposals for care solutions—and it works. Even with more demanding placements, where international phone calls are necessary and special requirements such as a Spanish-speaking nanny for a family are needed, the famPLUS team stays calm. "From childcare for families returning to Germany from China to caring for severely disabled children and parents with dementia, we organize everything," assures Lukas Jaeger.
Because Carola Schmidt, as a business economist, understands numbers, she has no qualms about accepting the employer's offer to use famPLUS's services. On the contrary, she feels valued and taken seriously in her concerns, and this also applies to employees who are less number-savvy.
The bond between company and employee is strengthened in this way, which is an excellent investment, as we hear repeatedly from our corporate clients," confirms famPLUS CEO Solf. And in the process, the brokerage service makes many people happy and brings social value for everyone. That is not a fixed business metric. Just simply beautiful.